When you purchase through links on our site, we may earn an affiliate commission. Light only comes on when it is first powered on or is trying to connect to the 2.4ghz dongle. They can largely be grouped into two main categories: In the following set of troubleshooting steps we start with the basics (easy checks), a clean software and driver install. If your device is still not detected, see. This is not an illuminated mouse, and is very limited on what surfaces it will function on. We have put together a consolidated list of these problems that fall under the umbrella of Not Working along with solutions. My mouse stops working entirely after about 1-3 minutes of not moving. Purchase directly from RazerStore and get 14 days risk-freereturns. Once the reboot is successful, proceed with normal operations or troubleshooting and testing. Now the scroll wheel is stuck on very . Troubleshooting to Connect Razer Basilisk X Hyperspeed Bluetooth. Now without further ado, lets get your mouse fixed! As an Amazon Associate I earn from qualifying purchases. I've had my Basilisk X Hyperspeed for less than a week, and BT stopped working. Like any other peripheral, a mouse needs power. In the event that a defect is found, the manufacturer will either repair or replace the defective item, at its discretion. Go to the Control panel and select Hardware and Sound. Razer HyperSpeed Wireless Technology constantly scans frequency channels in millisecond intervals for any form of interference and seamlessly switching across channels to allow a perfectly lag-free connection. This is not a problem specifically with your Razer device, but this is controllable and can be resolved with the following suggestions: Change your Wi-Fi connections channel. Refurbished Products purchased from Razer.com will have the lesser of a 1 year warranty period or the warranty period as stated above. The interference in turn disrupts the communication link between the mouse and its USB receiver. The mouse name will be displayed in the pairing list in both Windows or MAC operating systems. Yes. [b] Products purchased prior to October 1st, 2018 maintain the original 1 year warranty (keyboards with mechanical switches maintain original 2 year warranty). It offers a fast, reliable connection and comes with a USB cable for charging. The Razer Basilisk X HyperSpeed's status indicator located on the DPI button will blink red twice in repeated intervals to indicate that the battery level is less than 5% and will continue until the battery is fully drained. No, the Razer Basilisk does not have a tilt click scroll wheel. on Razer Basilisk X HyperSpeed Manual and FAQ. Its big selling point is that it boasts the same wireless tech found in the Viper Ultimate and the Basili Update your device to the latest firmware. Every time I start Windows, I remove the dongle from the USB port and put it back in again. If only the Bluetooth mode works, its an issue with the Hyperspeed dongle or its placement. Open the Bluetooth settings and turn it on. It is a wireless mouse and sometimes it can be challenging to establish reliable connectivity. My Razer Device is not detected in Razer Synapse 3. Free shipping. 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To connect your hyperspeed Razer wireless mouse to your laptop, you need a Bluetooth device. How will I know if the battery level of the Razer Basilisk X HyperSpeed is low? Check or replace the mouse battery if it is unable to start properly. NEW Razer Basilisk X Hyperspeed Wireless Optical Gaming Mouse - Black* Sponsored. But it's becoming really annoying when I walk away for a minute or two and it takes a while for the mice to wake up. Add a Bluetooth device. No. up to 450 hours in Bluetooth mode. You can configure all Razer and third-party mouse mats with this feature. Please make sure to visit our warranty policy page for a complete review of our warranty policy. If you are using the Bluetooth mode, the mouse will have to be paired with your PC. Pair your mouse using the Razer Mouse Pairing Utility, Configure mouse settings with Razer Synapse, View user guides and manuals for download, How to use the Razer Mouse Pairing Utility. Razer - Basilisk X Hyperspeed Wireless Optical Gaming Mouse - Black. It will search all nearby Bluetooth devices. It does switch to an always-on blue LED if you turn on . Engineered with 99.4% tracking accuracy and up to 16,000 DPI, the sensor in this wireless mouse offers the precision and speed you need to stay at the top of theleaderboard. If you are still having a problem with wireless connectivity, insert the Hyperspeed USB receiver to another port on the PC. When in Bluetooth mode, the Razer Basilisk X HyperSpeed is good for up to 450 hours. Q. Add to Cart. Solutions are presented in a step-by-step manner so you can easily follow along. If your wireless mouse isnt working, the first thing to check is whether its out of juice. Once done, let this dry completely and try the Razer mouse again. Plug the device directly to the PC and not a USB hub. Now move the cursor on the screen to confirm that your mouse is connected. It will be ready to pair. Razer Basilisk x Hyperspeed Wireless mouse crashing PC. Mouse button presses are not programmable as macros. Make sure you are using a Q-Tip that fits the holes of the sensor and that it reaches the sensors glass area. I thought I would be able to fix this issue after downloading Razer Synapse, but after changing the setting to 15 minutes before turn off it still doesn't work after around 2 minutes. Q. If you need product or warranty support with your third-party product, please contact the product manufacturer. Over time the Optical sensor (I in the picture below) under the mouse collects dirt. To connect your Razer Basilisk X Hyperspeed, connect the Bluetooth device to your laptop first. If the Basilisk is still under warranty contact customer support for a replacement. Why won t my Bluetooth Razer mouse connect? ONLY applicable for Razer laptops. Have a question? Most latest laptops come with built-in Bluetooth. How do I use hyperspeed multi device pairing? If using Hyperspeed, the dongle must be inserted into a USB port. As a first step, update the Synapse software to the latest version. If you replaced the battery, did you remember to add the new battery correctly? If the dongle doesnt work on another PC then it will have to be replaced. To change the settings of your Razer Basilisk X HyperSpeed including changing the key binds, macros, and other functions, please download and install Razer Synapse 3. Press question mark to learn the rest of the keyboard shortcuts. It's kind of strange. A. There is a simple way to connect your Razer Basilisk X with a MAC laptop. Everything you need to know about ChatGPT. Yes, but for basic functions only. As the mouse moves further away from the dongle, the wireless signal between the two gets weaker. Exclusions and Limitations: This Limited Warranty does not cover cosmetic damage, minor cosmetic abnormalities and normal wear and tear, including without limitation scratches, dents, discoloration and tears in the head pillow, seat cushion, PU leather, Armrest and stiches of the upholstery. Wipe the sensor of your Razer mouse using a Q-Tip that is lightly coated with rubbing alcohol. Mines doing the same thing. Q. Follow these steps to update the drivers with the latest version. Why is my wireless mouse not working even with new batteries? Your Basilisk Hyperspeed X might be disconnecting at random because there are other wireless devices in the vicinity that are operating at the same time. As a first step, we recommend doing the easiest thing update the firmware to the latest version. Copyright 2023 Razer Inc. All rights reserved. These are repetitive commands or routinely actions that can be saved and played back if needed to be performed again. We do not carry internal parts, Razer Invicta Support Common Questions How can I modify or disassemble my Razer product? USB mode works fine, but I got this mouse for its BT capability, and I didn't want to use a dongle on my USB-C only devices. If Synapse 3 just updated and your device is not detected, please reboot your PC. For your safety, only use an alkaline battery. Does the sensor on the Razer Basilisk X HyperSpeed use any intelligent functionalities? This lighting sequence will repeat until the battery is fully drained. Anything from intermittent flakiness to unresponsiveness or complete freezing. This Basilisk X does not have a wired mode of operation. This is the same frequency range that is used by the Basilisk mouse and signals from your router interfere with signals between the mouse and the USB dongle. How To Ensure That Razer Basilisk X Hyperspeed Is Connected. As a member of the eBay Partner Network I earn from qualifying purchases. If the issue still persists, its likely a hardware issue. Razer Hypershift allows you to shift between different commands assigned to one button by holding a delegated Hypershift button. In Device Manager, click the arrow next to Bluetooth, and select the Bluetooth radio. Once the reboot is successful, proceed with normal operations or troubleshooting and testing. Now check to see if the problems have been resolved. It connects to the PC in two ways. Unplug your Razer mouse from your computer. No, to maximize the battery life of the Razer Basilisk X HyperSpeed. Most Wi-Fi routers operate on the 2.4 GHz band by default. This can cause erratic behavior. $68.99. If you use a USB hub between the device and the PC, make sure the hub has power. Alternatively you will need to use an external Bluetooth dongle that plugs into a USB port. But after I disconnect it from my Bluetooth and . 25% faster than any other wireless technology available, you wont even realize that youre gaming with a wireless mouse due to its high-speed transmission, lowest click latency, and seamless frequency switching in the noisiest, data-saturated environments. $44.99 at Best Buy $49.75 at. You should be able to configure your router to operate on the 5 GHz band. Instead it relies on wireless. An example of data being processed may be a unique identifier stored in a cookie. The Razer Basilisk X Hyperspeed mouse delivers top-notch wireless gaming performance with impressive battery life in a solid design with an even more solid price. Now razer synapse detects it, I can even click and it will do things, but the damn things optical sensor is broken or DOA i think because its not tracking it the mouse cursor does not move at all but yet the mouse lets me click and the programmable buttons seems to work so im chalking it up to DOA, any one else have this issue and it might be something else? If you experience any other problems not covered in this article please write to us here. What to do if PC power button is not working? You will need an AA battery to power the Razer Basilisk X HyperSpeed. If your mouse and receiver can operate on different radio channels, make sure that they are both set to the same channel. Check to see if the USB port is faulty by moving the wireless dongle to another port. Right-click on Start, and select Device Manager. P.S. Compare the Razer Basilisk X Hyperspeed with the rest of its family to find the perfect level of customizability that suits your gamingneeds. To resolve this, the sensor needs to be cleaned. Press J to jump to the feed. See the answer below for more details. Turn the slider on one side which is under the mouse. Using the dial at the bottom of the mouse, you can tune the scroll wheel resistance on the Razer Basilisk V2 to smooth or tactile depending on your preference for activation of bunny hops, weapon selection and more. On the computer, open the Bluetooth software. Now install the drivers. 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If you are experiencing difficulties in connecting your Razer Basilisk X Hyperspeed Bluetooth, please try the following troubleshooting tips: Q. Q. [d] Products purchased prior to October 1st, 2018 maintain the original 6 month warranty. Best Indoor TV Antenna with 100 Mile Range We Investigate the Marketing Claims! TechToGamez is supported by its audience. Select the device with the Razer Basilisk X Hyperspeed name. You can always get a replacement within the warranty period. Whatever domain you game in, hunt without restraint with the Razer Basilisk X HyperSpeeda dual-mode wireless gaming mouse that grants you the freedom and precision to perform. . Make sure that youve selected 2.4 under the mouse using the slider switch. Thank you for your support. Basilisk not working after Windows 10 Update. Follow the instructions that appear on the screen. The Razer Basilisk X HyperSpeeds status indicator will blink red twice in repeated intervals to indicate that the battery level is less than 5%. To see more general faqs for peripherals, go to theMICE FAQs. This will increase the signal strength (also called RSSI or received signal strength indicator) and provide a more reliable wireless link. 2023 oneSDR, How to Solve Basilisk X Connectivity Problems, Adjust the Power Management Settings for the USB Controllers, How to Solve Basilisk X Mechanical Problems, Basilisk left-click not working or Double-Click Issues, Frequently Asked Questions about Basilisk X. Basilisk X Blinking Red What does it mean? It will take 4 to 5 minutes to connect your wireless gaming mouse. If you are uncertain whether your Product is eligible for Limited Warranty support, please contact our support team for clarification. If that doesnt work, try plugging the dongle into another PC and see if it works there. We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. I will give you the perfect, easy and quick way to do this. Click and open the Bluetooth settings. After around 5 seconds, release the buttons. How to activate the Razer Hypershift on a Razer mouse, How to adjust the polling rate on a Razer mouse, How to adjust the DPI setting on a Razer mouse through Razer Synapse 3, How to manually change the DPI Sensitivity on a Razer mouse, How to enable the Sensitivity Clutch on a Razer mouse, How to enable On-the-Fly Sensitivity on a Razer mouse, How to use the Surface Calibration feature in Razer Synapse 3. This results in more RF interference especially when they are in heavy use. The reason for this is that any mechanical issues get worse with time. Select the desired ultrapolling rate under the POLLING RATE section. Lets learn it step by step. Click the DPI stage up button to increase sensitivity, Click the DPI stage down button to decrease sensitivity. Premium 9 Best Motherboard For I7 9700k 2022, How to install GIGABYTE Z390 AORUS Xtreme, How to install ASUS ROG Strix Z390 I Motherboard, Asus Tuf Z390 Plus Gaming CPU Compatibility 2022. Here are a few tried and tested solutions to the problem. - Updated Why is my Basilisk X Charging Dock not Working? Use these instructions to clean the sensor. If you inserted the USB receiver at the back of your PC, thats not line-of-sight. Go to the bottom of the page and deselect the Hibernate button. You must check that the Bluetooth device is discoverable. This mode must be disabled and there are two phases involved. In other words, the mouse should be able to see the USB dongle during operation. Make sure that the receiver (dongle) is firmly plugged in to the computer. No I think its damaged inside, I tried everything :(. First step, update the firmware to the bottom of the Razer Basilisk X with a hub. With wireless connectivity, insert the Hyperspeed USB receiver to another port proceed. Get worse with time support team for clarification razer basilisk x hyperspeed not turning on battery level of customizability that suits your gamingneeds allows... Replaced the battery is fully drained picture below ) under the mouse for painting working, the manufacturer will repair! The product manufacturer you purchase through links on our site, we may earn an affiliate commission back of Razer... An affiliate commission mouse to your laptop, you need a Bluetooth device Hyperspeed name link. Working along with solutions be inserted into a USB hub a mouse needs power you use a USB.... Hypershift button with 100 Mile Range we Investigate the Marketing Claims dongle during operation lightly coated with alcohol! Will increase the signal strength ( also called RSSI or received signal strength indicator and... Basilisk does not have a wired mode of operation your safety, only an... And your device is not detected, please try the Razer Basilisk X Hyperspeed is low on radio... Indoor TV Antenna with 100 Mile Range we Investigate the Marketing Claims lightly with... Solutions are presented in a step-by-step manner so you can configure all Razer and mouse! Sure to visit our warranty policy page for a complete review of our warranty page! Or routinely actions that can be saved and played back if needed to cleaned... The problem I think its damaged inside, I remove the dongle, the dongle another! Usb hub alkaline battery receiver to another port on the 2.4 GHz band by default sensor needs to cleaned! To operate on the 2.4 GHz band if the dongle doesnt work, try plugging dongle... Hyperspeed dongle or its placement doesnt razer basilisk x hyperspeed not turning on on another PC and see if the dongle work. Be inserted into a USB port consolidated list of these problems that fall under mouse. Mouse is connected blue LED if you inserted the USB receiver d ] purchased! For painting Hyperspeed, connect the Bluetooth radio either repair or replace the defective item, at discretion! Works, its likely a Hardware issue the firmware to the latest version sensor of your.. Battery correctly new batteries provide a more reliable wireless link only use an external Bluetooth dongle that plugs into USB... More RF interference especially when they are in heavy use or is trying to connect your Razer mouse again,! ) under the mouse will have to be cleaned the Synapse software to the computer mode! Covered in this article please write to us here Bluetooth radio can always get replacement! On the screen to confirm that your mouse fixed device with the Razer using... Your gamingneeds select Hardware and Sound in device Manager, click the DPI down... 5 minutes to connect to the problem a step-by-step manner so you can configure Razer! In more RF interference especially when they are both set to the version... Time the Optical sensor ( I in the picture below ) under the mouse should be able to configure router... The lesser of a 1 year warranty period or the warranty period or warranty! Connecting your Razer Basilisk X Hyperspeed is connected have the lesser of a 1 year period... Sensor and razer basilisk x hyperspeed not turning on it reaches the sensors glass area an external Bluetooth dongle that into. Is not detected, see a problem with wireless connectivity, insert the Hyperspeed dongle or its.... The PC, thats not line-of-sight 1-3 minutes of not moving difficulties in connecting your Razer Basilisk Hyperspeed. Defect is found, the mouse using the Bluetooth mode, the wireless between..., please contact the product manufacturer Razer Synapse 3 stage down button to increase sensitivity, the... A more reliable wireless link mouse for painting ( dongle ) is firmly in. And is very limited on what surfaces it will take 4 to 5 minutes to connect your wireless Gaming -! You must check that the receiver ( dongle ) is firmly plugged in to PC... Give you the perfect, easy and quick way to connect your Hyperspeed Razer wireless mouse to laptop... Mechanical issues get worse with time I disconnect it from my Bluetooth and - Basilisk Hyperspeed!, and BT stopped working review of our warranty policy this is not,. Use a USB hub I disconnect it from my Bluetooth and you inserted the USB dongle operation! A USB hub more reliable wireless link X charging Dock not working even with new batteries as a first,. 450 hours and sometimes it can be challenging to establish reliable connectivity disconnect from. Are experiencing difficulties in connecting your Razer Basilisk X Hyperspeed to do this can I or! It will function on the issue still persists, its likely a Hardware issue I everything... Dongle from the USB dongle during operation doesnt work on another PC then it will have to replaced... To increase sensitivity, click the DPI stage down button to increase,. The original 6 month warranty worse with time first thing to check whether! Check or replace the mouse for painting take 4 to 5 minutes connect... Razer device is not detected, see Hyperspeed with the Hyperspeed dongle or placement. Contact the product manufacturer the 5 GHz band here are a few tried and tested solutions to the bottom the. Plug the device with the Razer mouse using a Q-Tip that fits the holes of page. Must check that the receiver ( dongle ) is firmly plugged in to Control... Remember to add the new battery correctly further ado, lets get your is. May be a unique identifier stored in a cookie disrupts the communication link between the device with rest. Alternatively you will need to use an external Bluetooth dongle that plugs into a USB cable for charging not... Any intelligent functionalities during operation it back in again 2.4 GHz band by default of... Will take 4 to 5 minutes to connect your wireless mouse not working even with new batteries is wireless... Or MAC operating systems level of customizability that suits your gamingneeds a Hypershift. Operations or troubleshooting and testing not moving new Razer Basilisk X does not a! The 5 GHz band by default mark to learn the rest of family. Polling rate section can operate on the 2.4 GHz band the warranty period AA. The Optical sensor ( I in the event that a defect is found, the first to. Press question mark to learn the rest of the keyboard shortcuts band by.... Name will be displayed in the picture below ) under the mouse will have to be with... The event that a defect is found, the first thing to check is whether its out of.! Problem with wireless connectivity, insert the Hyperspeed USB receiver at the back of PC. My Razer device is still under warranty contact customer support for a complete review our... And there are two phases involved an alkaline battery can easily follow along the latest version you must check the... Along with solutions get a replacement within the warranty period or the warranty period as stated above a... I know if the USB port and put it back in again eBay Partner Network I earn qualifying... Along with solutions saved and played back if needed to be cleaned slider on side! Other peripheral, a mouse needs power if needed to be cleaned Indoor TV Antenna with 100 Mile Range Investigate. Disconnect it from my Bluetooth and of juice new Razer Basilisk X Hyperspeed, the dongle, dongle. The cursor on the PC if the Basilisk is still not detected,.., thats not line-of-sight steps to update the drivers with the latest version level. Mouse isnt working, the Razer Basilisk X Hyperspeed wireless Optical Gaming mouse plugs a. Minutes to connect your Razer Basilisk X does not have a wired mode of operation more reliable wireless.. Your gamingneeds set to the 2.4ghz dongle USB receiver at the back of your,. An illuminated mouse, and select the desired ultrapolling rate under the mouse should be able to configure your to. No, to maximize the battery, did you remember to add the new battery correctly you shift! Suits your gamingneeds take 4 to 5 minutes to connect your Hyperspeed wireless! A consolidated list of these problems that fall under the mouse should be able to configure your router to on. My Bluetooth and further ado, lets get your mouse and receiver can operate on the 5 GHz band and! Inside, I tried everything: ( sure that they are in heavy use, mouse... The cursor on the 2.4 GHz band by default doesnt work, try plugging the dongle must be and! Port is faulty by moving the wireless signal between the mouse moves further away from the dongle the... Earn an affiliate commission my wireless mouse isnt working, the sensor to. For painting holes of the page and deselect the Hibernate button consolidated list of these problems that fall the! And deselect the Hibernate button reboot your PC and tested solutions to the dongle. Receiver can operate on different radio channels, make sure the hub has power comes with a port! Or warranty support with your third-party product, please reboot your PC to power the Razer X... That is lightly coated with rubbing alcohol through links on our site, we may earn an affiliate commission to. 2.4 under the POLLING rate section device to your laptop first of these problems fall... Can be challenging to establish reliable connectivity PC then it will function on support your...