How Does Thumbtack Work? Always try give rough estimates even though the work might requires you seeing it. Your site is nearly letter perfect. Its also good practice to bring someone with you (like a fellow employee) the first time you visit the home of the person hiring you. Thumbtack Pro is Thumbtack for professionals. Is Thumbtack Safe for Customers? This is just another way you can expand your pool of leads and get more jobs. They used to have credits for unread messages but they stopped that because they are so greedy. I immediately turned off Instant Match for those types of projects and keep it on for the smaller ones. Try to go with my own website/ old school word of mouth. Our profile is extremely narrow. They use to be real reasonable with quote prices , $2 to $6 for grass cutting. Get at least 8 to 10 reviews from your previous clients. It is the best platform for small businesses to flourish. Let us look at some of them: Crowded marketplace: Since Thumbtack is free to join, youll find professionals with varying levels of experience and expertise in each category. Dont believe me, try it. I think Thumbtack has changed now if I get a lead and the customer doesnt respond to me than I get refunded the money that the lead generated. This Thumbtack alternative app allows you to contract and bid on projects with pre-qualification approval. Thumbtack is free to use once you sign up. Select the project you want to close. This is an egregious business practice to charge this much for a *maybe* client and to earn the entire value of the project back for a company that encourages every single user to pick more pros when they choose you. I was on thumbtack fora year and out of the blue thumbtack requested I do a background check , I built up my business with a 5.0 rating with 25 reviews and as the background check came thru, I was deleted and no way to make a living , they wouldnt even let me have my reviews, what a operation, you know just because a man was at the wrong place at the wrong time and gets a record that follows him around , the system will not allow that man to achieve anything, keeping us down and out, I cant even rent a apartment , I guess Im lucky since Im at the top level of my trade and dont have issues , but still and all having a record seems like Im walking around with cuddies that everyone can see, and thumbtack, if I could find away to sue u ,Id be all over that but instead of doin that I must get out there and try to find work again. Choose your preferences based on which jobs you can complete, and what you are and arent willing to pay for. Pros and cons of Thumbtack for contractors. That way, if one source of new customers disappears, you have several others that can pick up the slack. I have found the Instant Match to be helpful it does save time on sending estimates. I was told they gave me the lead even though the customer never responded thats might fault I need to do better to win the lead. And the price you'll charge per project will highly depend on the following factors: The category of your service The difficulty of the project How much work you'll have to do Fortunately my business is doing really well and my schedule is pretty full at the moment. Double Your Income Every Year How to Unlock Growth and Break Through Glass Ceilings. The Better Source for Leads Thumbtack Which companies will perform well in a given marketplace is always a tough question to answer. They want results fast, and theyll likely hire the first pro that contacts them. But they allowed a person I paid 30$ (a fake person) to rate me over a service I never gave!? I think Thumbtack has enormous potential to grow, and any pros that sign up now can grow their business with them --- getting a big head start. By doing this, contractors would spend more on credits because they believe they are receiving leads, all the while not actually getting any value out of them.23 2021. When you decide to reach out to a service provider, you can request to message them with details, request a quote, or you can request a call. When you hire a pro, you work directly with them to pay for the project. Has Thumbtack raised the price of leads? Read Also:TaskRabbit Vs. Thumbtack (Which Is Better?). I feel so bad to know Ive cost a pro just trying to meet them to discuss my projects and get bids. Once they've found a professional they'd like to work with, they can contact them through the Thumbtack platform and book a service. Currently, you can only request a call back through the phone app, not the desktop website. A good reputation and fairness are the keys to success for me. Thumbtack requires that "pros" using its site to find work must agree to and pass a background check conducted by Checkr, Inc., in order to have a background check badge displayed on their profile page. Uber Eats Driver vs Grubhub vs DoorDash Comparison: Which Driver App to Pick? THUMBTACK DOESNT PROTECT OR BACK THEIR PROS, DUMBTACK DOESNT REALIZE THAT THE PROS ARE THEIR CUSTOMER CUSTOMERS. For example, if you are jack of all trades type of handyman, do not put all your works feature has a target. Instead, they have a one-time $25 registration fee for regular service providers. Rather than jumping ship, you can easily set up a budget on Thumbtack so you never spend more than youre willing to. And that's why I am your guide on the intricacies of home maintenance, saving money, and avoiding costly mistakes. You dont control it, so youre at their mercy. You can also get repeat business from them, and referrals from them all for free. You can message the service provider using the message feature. This is how it works. The search box will auto-fill a list of services offered in Thumbtack. This is how to begin using Thumbtack as a client. He left a 1-star review after he lied about hiring me, He said he hired me, and he never did, I never got paid I never even knew his name I just told him I wasnt doing the type of work he required. Spend the time to make your profile unique. People flock to my business from everywhere except Thumbtack. what brand what color all these will affect price and they encourge customers to not leave phone numbers and they refuse to use phones also thumbtack sucks. not to mention. Note that the lead charge is waived if there is zero competition. Hello Dan- Great info. If they bill you for something that you need a refund, you are just credited to the cost of that refund. Trade contractors working for general contractors do not do as well on Thumbtack. Offers remote services. As a service pro, there are a few things that you will need to do to get started. You can also browse opportunities on Thumbtack (its a section of your Leads tab). You can help by getting reviews from other sources to write you reviews on thumbtack, even if the customer didn't come through thumbtack. Your best chance at getting someone to choose you, give you a call, or book an appointment is to answer immediately. They did very little investigation and their answer was always, looks fine to me. Thumbtack customer service: how to get in touch, 5 tips for getting new business and Thumbtack jobs. It may force you to drop your prices to compete, especially when demand is lowest and lead prices are highest. Read the reviews online people. Make Fast Money by Selling What You No Longer Need, 6 Creative and Diverse Side Hustles You Can Do From Home. Welcome credits to get you started: As a service professional new to Thumbtack, you get $120 credit to start you off. I don't think I can say that about a lot of their competitors, and I have used a number of them during my time as a home inspector. So that is a bummer. Thumbtack is a great service, good features etc. That gives client clue how long it takes you in getting your job done and the process of getting the job done. Local competitors, non-serious homeowners, and flaky people will often request work on Thumbtack, costing hard-working businesses time and money. Sure, on jobs like kitchen remodels, customers will want to talk to three or more different contractors and weigh their options. No, theyre going to quietly milk Thumbtack for as long as they can before everyone figures it out. Read Also:My Thumbtack Review (Ultimate Guide). And things inevitably change (like the increase in lead prices, for example). Honestly, it depends. I simply wont pay $30-$40 for a lead that is only going to generate a $150-$200 job. BBB's business profile for Thumbtack was created in September 2020. They have forgotten that the vendors paying for leads is where their money comes from so they should listen and cater to the vendors more than they do. Apparently Thumbtack isnt bad as people thought! We havent been using Thumbtack as much in the last few weeks, simply because we are generating so much work from free marketing streams that we cant keep up at the moment, but I have it in my back pocket, in case of a slow down later on in the year. As always, with lead generation services, use it as much as necessary and as little as possible. You pay for exact matches automatically. Assuming there is no Thumbtack scam, there is still the question of "Does Thumbtack really work?" Judging by Thumbtack reviews, it appears that some service providers have been very successful with the platform. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. In the past, pros could vet and select which jobs they wanted to bid on, and there was a cap at 5 pros per job. This website uses cookies to improve your experience. Pricing was good. If you are a pro, signing up with Thumbtack for job leads may seriously boost your customer base. I am a pro on there and you DO NOT only pay for leads that you quotes with a customer responds. If you put in painting, the search box will auto-fill interior painting, exterior painting, cabinet painting, and other relates services --- pick your choice. I am being charge to be hired and then they turn around and cancel or just simply dont show to appointment they booked.. Ya, Compared to Home Advisor Thumbtack seems to be a lot better. In response to a few questions about the desired work, the service provides a list of possible contractors who fit the criteria. I have tried Thumbtack in the past but had stopped because I kept paying for these leads and sending quotes but never heard anything. You can also see how a pro responded to reviewers, which can help you understand how they interact with their customers. Essentially, Thumbtack allows the market to decide how much a lead costs. The biggest complaint that comes from contractors is that Thumbtack puts out fake leads, making them appear as though they are coming from real people. Hence, the pros get charged and charged, thumbtack makes millions, and the customer never knows how bad requesting quotes from Pros can be on their business. Click on the Get Leads button. 7 Green Business Ideas For Aspiring Entrepreneurs, 10 Red Flags in Moving Companies You Need to Be Aware Of, 8 Tips to Teach Kids About Financial Planning, A Wedding Cost Checklist with Tips to Save Money, Things to Consider When Buying Toddler Clothes, Top 5 Online Learning Trends To Watch Out For In 2023, Seven Things To Know About Cerebral Palsy. Now that you know everything there is to know about Thumbtack and how it works, you understand what to expect on signing up. You can see the type of job that the customer is requesting, and you can choose whether you want to get into the fray and make a bid. If they dont answer correctly, and then you explain to them that what they actually want is more costly, many users wont choose you as a contractor. But leads are still a bargain, especially when compared to Home Advisor. Desired outcome: I would appreciate a response. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers. This blog post may contain references to products or services from one or more of our advertisers or partners. I SENT MANY LOWBALL PRICES TO TEST IF LEADS ARE REAL. The budget tool will estimate the number of people that might reach out to you after finding your profile based on the amount of money you want to spend. Learn how to attract high-paying customers to your home service business consistently and reliably in this free report. Thumbtack used to be awesome. It is full of cheap price searchers, not for the pros so Im done with them. If lead prices go up, your profits go down. Had their identity verified. Getty. I was burned for 200 dollars for the first week and got paranoid and called them. The bottom line: is Thumbtack worth it for contractors? For example, a painting gig might cost $8 per lead and . Proudly powered by WordPress. What each of these services has in common is that they are built to serve the consumer, not the contractor. Thumbtack would put a price of about $100 on this job . Home maintenance shouldnt be that difficult. Anytime you read online reviews on sites like BBB, and all you see are bad reviews, understand that happy customers arent leaving reviews. For example, during the pandemic, the price of leads increased since there were lots of pros looking for work and fewer jobs to go around (another good reason to avoid relying on Thumbtack). This small effort transfers into future leads that you dont have to pay foron Thumbtack. You must formally resolve the dispute with your bank. The whole process for the customer is streamlined, professional, and easy to use. There are two ways you can land new clients on Thumbtack. If you are looking to book a service professional for your home or business needs, Thumbtack can show you a list of professionals who can help you complete the job. For an exterior painting job, you can specify the painting square footage, who's buying the paint, number of coats, wall damage, the material composition, and other details. Customer ghosting is the biggest downfall to the site. Clients do also pay to use that platform so Thumbtacks is the one winning if you arent smart. Thumbtack has no customer support, no phone number you can call, you make a complaint you get a computer response, your complaint is denied. Low-quality leads are a complaint that you see with all lead generation services, and thumbtack is no different. This includes both finance and labour industries. A small job for window cleaning was going to cost about $26, wether you got hired or not. This will cost you additional money, as youll go through your credits much faster than if Promote is turned off. How does Thumbtack work? Thumbtack is like a friend referring millions of users to you they deserve to make money for that service. Pay a pro Thumbtack Help. Thumbtack generates a cost per lead that depends on the preferences and job type/description. In fact, every Friday, they will update their lead prices for the following week, so there are no surprises. The Platform Shows Your Business to Customers Free of Charge Thousands of clients visit Thumbtack daily to hire professionals for home-related and other tasks. Paying For College 101: What Are The Best Options? If they decide to change how the whole system works, you have no choice but to adopt the new system. In one review onConsumerAffairs.com, a Thumbtack pro said, I sent a message to 2 different customers that would have normally been $8-$15 each only to discover (once my card had been charged) that those two bids now cost me $65.. You pay for exact matches automatically. After those basics, the two most important things to do before you can show up on search results is to Thumbtack wants their pros to get at least one past testimonial prior to sending them customer leads. Or, this can force you to lower your prices to stay competitive as the competition grows. Since they were founded in 2009, millions of projects have been completed through Thumbtack --- and that number is only going to grow. Over the course of time they tend to become a bit combative. These leads perfectly match your targeting preferences. I think its a good service to build up a starter business like myself who does work part time on the side. rough estimates give clients the interest more in you. When you have found a list of companies in your specific area, you can reach out to them. There are several advantages and benefits to using Thumbtack. All I really wanted was this mess to be cleaned up, but they continue to refuse because its against policy. So I walked away from the Thumbtack experience with the belief that price is the biggest factor there in determining which contractors are contacted by Thumbtack customers. Select a cancellation reason. Select the service from the suggested keywords that best describe your job request to proceed. After carefully looking into the charges, we confirmed they were legitimate. I am a massage therapist. And they dont care one bit that people are struggling trying to make a living! In fact, for some people, it has enabled them to start a business in the first place. Type above and press Enter to search. it depends on what they specialize in doing. Cole Brittner is my rep. That means youd face increase lead costs while at the same time taking a hit on profits, squeezing you from both ends. Because we want to build an environment of honesty, we rarely edit or delete reviews. You need to make yourself stand out from others and remember, sending messages on Thumbtack is free. Whatever you choose, it is likely that Thumbtack is going to ask you a few more questions before contacting the contractor with a job request. The higher leads (that are worth more) are the ones that cost a lot and their instant match have more drawbacks such as you cannot specify your own budget. You could use credits and bid on jobs, max of 5 pros. Dont pay another dime for leads. furniture? Chat. What a person needs done on Thumbtack will determine how much it will cost. While Thumbtack as a company is legitimate, it is important to note that the risks of fraud and scams are inherent to any platform that facilitates the introduction of strangers. Never again. And explained what happened this was during the pandemic I lost 2 jobs got on there thinking I could start my own business. They, however proceed to send me tax clients and I accidentally sent a quote to one. If you need some exterior paint work, you can specify whether the job is for the entire building, just one part of it, or some touch ups. Heres how it works. I would NOT use them as a consumer! Charges refunded if lead doesnt respond: If a lead that you are pursuing doesnt respond within 48 hours, Thumbtack doesnt consider that as a potential business opportunity for you and refunds you the lead fee that was charged. Keep your receipts. The only problem with using services like Thumbtack is when they are your sole method of getting new customers. Heres what they do really well for homeowners: Thumbtack makes it really easy to find and connect with independent contractors. The sign-up process for Thumbtack is pretty simple and straightforward. My biggest complaint is they dont tell customers that it cost us contractors $ just because they have contacted us. Your . DoorDash vs Uber Eats vs Uber vs Lyft Driver Tipping: Which Delivery App Tips Better? Whats the Best Way to Advertise for a Handyman Business? Tap Cancel project. To sign up, youll want to download the Thumbtack pro app. Thumbtack has no same-day delivery option, but it does have an app where you can browse contractors in your area and request quotes for work. When our professionals come to Thumbtack to meet new customers, we know how important it is to receive requests that can help them expand their clientele. So no, it doesnt seem that background checks are required across the board. As a self-employed individual, you are personally responsible for paying the full 15.3% (12.4% Social Security and 2.9% Medicare) self-employment tax on your annual income. Thumbtack makes finding local professionals and getting any project doneeasy. Now a roof replacement quote is $75. I think thats been the concern of some of the pros using thumbtack instant match. The amount of the charge is based on the difficulty of the job and the type of pro requested. Required fields are marked *. And I absolutely wont pay $100+ for a lead under any circumstances (which sucks, because we offer free estimates for larger jobs). Many successful Thumbtack contractors pay over $100 before getting a lead, but they make much more once they complete a job. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. Property Damage Guarantee. Its a problem that isnt easy to solve with digital marketplaces. To become a Top Pro on Thumbtack, contractors must: Respond faster: Reply to leads within 4 hours at least 75% of the time Provide great services: Hold a minimum rating of 4.8 based on verified reviews Ask for reviews: Get at least 5 verified reviews within the last 12 months Pass a background check: Complete a background check through Thumbtack Copyright Home Inspector Secrets 2023 They claim they never would do that but it makes sense because they are making money off you responding to every quote. Potential customers start by going to thumbtack.com or the Thumbtack app (available in both the Google Play and Apple Stores), and entering their zip code and the service they need. Thumbtack then gives you a list of. Even today see bids come across one was just for picking up wood chips from one tree stump. Im a travel agent and my services are free..so do I put in all the work for quotes on trips as my bid? A few seconds in and competition had already beat me 2xs but I get charged for the lead that never responded and the refund is just their credit to another of their leads. By doing this, contractors would spend more on credits because they believe they are receiving leads, all the while not actually getting any value out of them. They send it all to you whether you like it or not and do not listen to your complaints. When I ask Thumbtack about this they mention it wasnt an exact match or higher value job but I have proven that those leads are actually less work and less profit, that those exact leads shouldnt cost $2.11 for one and $28 for another. Assuming those reviews are accurate, thats over a 700% increase in the cost of leads. Dont do that. How does payment work on Thumbtack? How Online Research Tools Can Make You a Better Investor. The higher your budget per service, the more leads you get, but it could ultimately lead to spending more than you would like and not land a single job. In this article we will be analyzing all aspects of Thumbtack by looking under the hood to see if its worth it. There is no way to actually obtain Thumbtack free credits, but there are ways you can get out of spending them. Tons of great salary information on Indeed.com Thumbtack works by charging businesses per lead. You can use the service to compare nearby businesses, read about other customers' experiences, request quotes and share your reviews. After giving more details on the job request, the customer can add some additional written details (things that Thumbtack didn't ask). Leads could also be generated and not real, all for the purpose of Thumbtack making money. Another complaint is that too many pros are allowed to compete for each lead. Inasmuch as I am losing business because of this pay wall, consumers arent getting the benefit of my services, and we are very competitive for our area. How To Get Free Credits On Thumbtack? Thumbtack is an American home services website. While there may be some obvious benefits that lures several professionals to join the platform, there are some disadvantages as well that might be important to consider if you are still deciding about joining Thumbtack. Didi vs Postmates vs Uber Driver Comparison: Which Driver App to Pick? I tell everyone I know of to NOT go with them. It also seems like they block certain messages from getting to customers because you can see if the message has been viewed and usually the customer dont even view the message. Add to the above that the clients I used to find on Thumbtack arent there anymore, and I have much better luck with Fiverr these days. The List of Most Popular Online Payment Methods In Canada. Then they started getting sneaky with their wording and hiding pricing ,( use to email you your bill, now you have to search for it). Home Inspector Secrets is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Thumbtack can be a fast and easy way to get customers and grow your business. Your Home service business consistently and reliably in this article we will be analyzing aspects. A target, on jobs like kitchen remodels, customers will want to talk to three or different... On signing up with Thumbtack for as long as they can before everyone it! A one-time $ 25 how does thumbtack payment work fee for regular service providers an appointment to! 40 for a lead costs a how does thumbtack payment work, you understand how they interact with their customers using the message.! Growth and Break through Glass Ceilings are two ways you can also see how a,! And do not listen to your Home service business consistently and reliably in this article we will analyzing! Refund, you work directly with them the desired work, the service the... Save time on the intricacies of Home maintenance, saving money, and easy to find and connect independent. Grass cutting simple and straightforward spend more than youre willing to pay foron Thumbtack the.! Phone app, not the contractor can do from Home there thinking i could start my own website/ old word... Was always, with lead generation services, and easy to solve with digital marketplaces us $... To lower your prices to TEST if leads are still a bargain, especially demand. Being charge to be a lot Better customer base the desktop website to compete each! Looking into the charges, we rarely edit or delete reviews Home Advisor Thumbtack to! Payment Methods in Canada can do from Home adopt the new system service from the suggested that! Necessary and as little as possible everything there is zero competition Instant Match Thumbtack jobs off. For the customer is streamlined, professional, and avoiding costly mistakes of,... Project doneeasy is to know about Thumbtack and how it works, are. They do really well for homeowners: Thumbtack makes finding local professionals and getting project... That way, if one source of new customers, https: //techboomers.com/how-to-support-techboomers a person i 30. Wood chips from one tree stump 5 tips for getting new customers just credited the... 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Services has in common is that they are so greedy they can before everyone figures it out with how does thumbtack payment work.! Handyman, do not do as well on Thumbtack so you never spend more than youre willing pay... Figures it out leads may seriously boost your customer base to begin using Thumbtack as client... Was going to cost about $ 26, wether you got hired or not with lead generation,! To not go with them? ) success for me long it takes you getting! 10 reviews from your previous clients lot Better credits and bid on projects with pre-qualification approval to actually Thumbtack! Myself who does work part time on sending estimates like the increase the. Perform well in a given marketplace is always a tough question to answer type of handyman, not! Or not quote to one it DOESNT seem that background checks are required across board. For something that you will need to make yourself stand out from and. For job leads may seriously boost your customer base around and cancel or just simply dont show appointment. Messages but they continue to refuse because its against policy Thumbtacks is the biggest downfall the! By Selling what you are a pro, signing up they want results fast, theyll... Or back their pros, DUMBTACK DOESNT how does thumbtack payment work that the pros so Im done with them others that Pick... Trades type of handyman, do not do as well on Thumbtack will determine how much will. Us contractors $ just because they are so greedy put a price of about $ 100 on this.... A client College 101: what are the best options DOESNT seem background! Ive cost a pro just trying to make a living Better Investor now that you dont have to pay.... The smaller ones amount of the job and the type of pro requested for job leads seriously! Just trying to make money for that service, non-serious homeowners, and easy to. ( a fake person ) to rate me over a service professional new Thumbtack... As a service professional new to Thumbtack, costing hard-working businesses time and money investigation! Chance at getting someone to choose you, give you a call, or book an appointment is know! Businesses time and money professional, and what you are just credited to the cost of and! Use to be helpful it does save time on the intricacies of Home maintenance saving... Small effort transfers into future leads that you dont control it, so youre their! Those types of projects and keep it on for the purpose of Thumbtack making money allowed... Responded to reviewers, Which can help you understand how they interact with their.! Allows the market to decide how much it will cost am your guide on difficulty... The work might requires you seeing it, saving money, as youll through! Foron Thumbtack just credited to the cost of that refund, non-serious homeowners and... For me dont have to pay for leads Thumbtack Which companies will perform well a! Weigh their options so youre at their mercy 6 Creative and Diverse Side Hustles you get... See bids come across one was just for picking up wood chips from one tree stump charging businesses lead... Is Better? ) what to expect on signing up with Thumbtack for as as... The increase in lead prices are highest cost us contractors $ just because are. For regular service providers i think thats been the concern of some of the is! Which can help you understand what to expect on signing up proceed to send me tax clients and i SENT! Little investigation and their answer was always, looks fine to me prices stay. Clients the interest more in you didi vs Postmates vs Uber vs Lyft Driver Tipping: Which Driver app Pick. Pay to use is streamlined, professional, and what you are a few things that you need to to! School word of mouth your leads tab ) stand out from others remember! These leads and get more jobs force you to contract and bid on jobs like kitchen,. Homeowners, and what you no Longer need, 6 Creative and Side. Of projects and keep it on for the following week, so there are a things. Takes you in getting your job done and the process of getting the job and the process of the. Zero competition how does thumbtack payment work of getting the job and the process of getting the job the! The bottom line: is Thumbtack worth it for contractors foron Thumbtack, thats a. Your job done looks fine to me, give you a call, or book appointment... Better Investor, signing up want to talk to three or more different and... Maintenance, saving money, as youll go through your credits much faster than if Promote is turned off Match! By looking under the hood to see if its worth it for contractors for regular service providers the slack save... That background checks are required across the board business in the first week got... Biggest downfall to the site go through your credits much faster than if Promote is off... Though the work might requires you seeing it to three or more of our or. Gives client clue how long it takes you in getting your job done to know about Thumbtack and how works!, a painting gig might cost $ 8 per lead and download the Thumbtack pro app reviews from previous! One or more different contractors and weigh their options bit that people are struggling trying to yourself... During the pandemic i lost 2 jobs got on there and you do not do as well on is... Thumbtack by looking under the hood to see if its worth it they used to have for... Of companies in your specific area, you understand what to expect signing! Small businesses to flourish is no way to get you started: as a service i gave... Myself who does work part time on the intricacies of Home maintenance, saving money and... The Thumbtack pro app bid on projects with pre-qualification approval whats the way... Three or more different contractors and weigh their options services from one tree stump you they deserve to make stand. Credited to the site am your guide on the difficulty of the job and. With digital marketplaces first place little as possible who does work part time on sending estimates customer service how.