How did you deal with this? Overall was a very smooth process and went very quick. Staying organized is essential to make sure that you are thorough and pay attention to details, to keep customers happy. It's important to me that my employer and colleagues see me as trustworthy, with a strong moral compass.". ", "My favorite manager was my very first manager when I worked at Company X. The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. ,
Describe a time you dealt with a difficult customer. Your feedback has been sent to the team and we'll look into it. Second with the branch manager in person. He is a former NBA player that fell on hard times; struggling with bipolar disorder and substance abuse. Find Abigayle's email address, mobile number, work history, and more. As well, talk about the communication and organizational skills you have to ensure that you can help customers in any way possible over the phone. . Regions'mission is to make life better for our customers and communities and we are looking for candidates committed to helping customers reach their financial goals by understanding and meeting customer needs. Talk in detail about what roles you are comfortable in assuming in a team atmosphere and then discuss your own personality traits that make you a great team player. Everyone that I spoke or met with was extremely kind and friendly. Interviews at Regions Financial Experience Positive 76% Negative 12% Neutral 12% Getting an Interview Applied online 94% Recruiter 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at Regions Financial Teller (70) Financial Services Specialist (34) Bank Teller (32) Financial Relationship Consultant (21) I applied online. They send you your offer letter and then you do the drug testing and fingerprints and wait for a call so you can schedule a start date. Listed below are some examples of questions you may face at the interview: Regions Bank desires employees who are customer-driven and committed to service. You may review, modify, or update your information by visiting and logging into the careers section of the system. On Fishbowl, you can share insights and advice anonymously with Regions Financial employees and get real answers from people on the inside. No job-specific questions, they are just trying to get a feel for your personality. To help save time and ensure accuracy, Regions Bank has invested in cash counting technology to help automate cash counting processes within its branches. Why do you want to work in this Regions office? Get hired today! The banking industry relies on the relationships built between the institution and its customers and your role as a Teller with Regions Bank will find you face to face with many customers. Tell me about a time where a customer asked for something they did not need, how did you show them something better fitting? He was slamming desk drawers and using really inappropriate language. As you talk about your ability to delegate, make sure to talk about the importance of delegating for both your own efficiency in your work and in the work of your team. Regions has been named as one of Americas Most JUST Companies by JUST Capital, along with its media partner, CNBC. Financial Relationship Consultant Regions Bank Jun 2022 . In my current role, I have frequent private phone conversations with customers and I need to keep the same mindset with them as I would in this job. By keeping a neat and tidy work area, I would be able to ensure that any customer information was filed appropriately after each transaction and wouldn't be viewable to the next customer that I handled. Regions Bank has branches in the South, Midwest, and Texas, and continues to grow. I got along with the boss so it went very well. Assessments help employers see if you have the appropriate traits for a job at Regions. "Give an example of a goal you reached and tell me how you achieved it. This was all due to the extra time that I took to ensure accuracy in every transaction. It was very much a normal interview. Because of my time dedicated to this, I am now the trainer for new staff on our team. Set some goals so that you can share how this position at Regions Bank will help you to achieve them and how you will add value to Regions Bank along the way. All Rights Reserved. I interviewed at Regions Financial (Memphis, TN) in Jul 2020. The people I have talked with are all super friendly! We also discussed the position in detail, and how I felt I could contribute. Regions Bank wants employees who prioritize Regions values, mission, and vision. There are 478,208 open job vacancies in the US. He I interviewed at Regions Financial (Atlanta, GA) in Nov 2022. Name a time a customer asked for a product or service that was not suitable for them Why Regions, why this role, etc. ", "The first and most important step to this process is helping the customer truly see their financial situation by delving into their income and expenses. The man on the left is Delonte West. This may include sharing responsibility for greeting customers and processing basic transactions to ensure customers bank when, where, and how they want, Ownership and resolution of customer issues, Refers customers to an internal team of experts when complex financial goals and needs are recognized, Ensures safe and sound banking practices including adherence to all applicable laws and regulations, One to two (1-2) years previous banking and/or lending experience, One to two (1-2) years experience handling cash in a bank environment, One to two (1-2) years prior relationship based client consultation, Ability to assist customers with digital banking offerings, Ability to handle multiple priorities simultaneously, Detailed skills and competency reports for specific positions. This makes the third year in row Regions has been recognized by JUST for its commitment to serving associates, customers, communities, the environment and shareholders. I interviewed at Regions Financial (Mobile, AL) in Aug 2021. As you answer this question, highlight your ability to learn and know the entire catalog of financial products you would have at your disposal and then switch to your sales skills mode where you talk about tailoring packages to each individual based on their needs. Highly recommend looking into this company! How much does an Financial Relationship Consultant make at companies like REGIONS BANK in the United States? Regions' mission is to make life better for our customers and communities. I interviewed at Regions Financial in Jul 2022, Great experience I was very comfortable and I wasnt nervous at all. The process took 1 week. I also enjoyed the person interviewing me they made the process much easier and pleasant for me. How is their IT department for roles like Director or VP? Your interviewer is looking to learn how you go about building rapport with both customers and your colleagues in this question. Second with the branch manager in person. I interviewed at Regions Financial (New York, NY). I interviewed at Regions Financial (Montgomery, AL) in Jun 2021. From there we took a lot of lessons moving forward and I worked through a new customer service policy for my team to follow moving forward.". Dates shown above are approximate. Followed the instructions and my First interview was virtual with regional manager. I pride myself on promoting a fully functional team environment and I like to allow others to be part of the decision making processes. All of them are drawn from our 2015 consulting industry survey, which was taken by more than 14,000 currently practicing consultants. Free interview details posted anonymously by Regions Financial interview candidates. They were nice and conducted the interview in a respectful manner. They ask you scenario questions and to describe past times you have encountered this and how you handled it. Consider sharing a professional challenge or a situation you overcame in school. The average salary for Financial Relationship Consultant at companies like REGIONS BANK in the United States is $56,899 as of January 26, 2023, but the range typically falls between $48,830 and $64,969. OR. Show that you exemplify the companys values throughout the process to prove your understanding of its purposes and needs. Being detail oriented and thorough are two of my greatest skill sets. ", Written by Ryan Brunner on October 7th, 2020. Some of my colleagues can't believe that I set aside 30 minutes to plan, but I know that making a plan actually saves me considerable time in the long run and makes me more productive. I applied through a recruiter. Mainly revolved around customer service questions and specific scenarios. Each of the interviews were behavioral, but the Branch Manager can choose any style, I believe. While she still left upset after receiving a refund, I followed up with my manager the next morning to ensure that he followed up with her. To really sell your interviewer on your ability, try to use a real world example where you used features and benefits to meet someone's needs in a sales related situation. Opens the Fishbowl by Glassdoor site in a new window. You will first be given a phone interview with a Human Relations recruiter, and then you will be given an in-person interview with the branch manager. If offered a Teller position here at Regions Bank, one of my first priorities would be to become an expert on all systems that I would be required to work on. To help provide the most tailored customer service possible, I would take the time needed to get to know my customers and their needs and then work with them moving forward in their goals. I had two interviews, one with HR and one with the Branch Manager. About 11 days later I got a phone call to schedule an interview for the next day. If hired for this role at Regions Bank, you will have the opportunity to interact with a wide variety of customers. The two (branch manager and regional manager) asked typical questions about problem-solving and customer service skills and experience. Describe a time in your last job where you had to deal with an angry customer? About 11 days later I got a phone call to schedule an interview for the next day. Continuous practice will allow you to feel more secure in your skills and of course, improve your score. ", "A tailored approach in customer is really easy when you listen, listen and then listen some more. The process took 1 day. My manager kept telling me that I had the skills necessary to do so. Integrity is best displayed through honesty and consistent moral values. The process took 2 weeks. EEO/AA/Minorities/Females/Disabled/Veterans. 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